Seasoned Ford Service Advisor — $4k Sign-On & Up to $150k

Germain Honda of Ann Arbor; Beavercreek (OH); On-site; USD 40,000 - 150,000; Full time

Benefits offered by this job

Health Insurance

401(k) with employer match

Paid vacation & holidays

Competitive wages

Development & promotions

Company outings

Employee discounts

Job summary

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities include answering service calls, writing repair orders, liaising between technicians and customers, and guiding clients through the service process with a focus on quality and

Qualifications

• Ford Service Advisor experience preferred.
• Proven track record of excellent CSI scores.
• Strong sales performance and customer retention.
• Excellent communication and relationship-building skills.
• Outstanding organizational and follow-up skills.
• A positive attitude and strong work ethic.
• Clean driving record.

Responsibilities

• Answers service calls, set and confirm appointments.
• Writ[e] repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, proper warranty processing and disclosure.

Skills

Ford Service Advisor experience

CSI scores

Sales & retention

Communication skills

Organization & follow-up

Positive attitude & work ethic

Clean driving record

Job description

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor to own the customer experience in the service lane and be the first contact for vehicle status, repairs and diagnostics. You will be well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities include answering service calls, writing repair orders, liaising between technicians and customers, and guiding clients through the service process with a focus on quality and