Experienced Ford Service Advisor

Germain Cadillac Co; Beavercreek (OH); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Health, Dental & Vision

401(k) with employer match

Paid vacation & holidays

Competitive wage plans

Ongoing professional development

Company outings & activities

Employee discounts

Job summary

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor in Beavercreek, OH. You will own the service-lane customer experience, handling vehicle status, repairs, and diagnostics with knowledge of products, inventory, scheduling, and service processes.

Responsibilities include handling calls, writing repair orders, coordinating with technicians and customers, and ensuring smooth service flow and warranty processing, with a focus on customer satisfaction and loyalty.

Qualifications

• Experience as a Ford Service Advisor preferred.
• Proven CSI scores and customer service excellence.
• Strong communication and relationship-building with customers.

Responsibilities

• Answer service calls and set/confirm appointments.
• Write repair orders and liaise between technician and customer.
• Assist customers through the service process and disclosures.
• Coordinate with team on loaner availability and warranty processing.
• Maintain customer satisfaction and service quality.

Skills

Customer service

Communication

Relationship-building

Sales performance

CSI scores

Organizational skills

Positive attitude

Job description

Germain Ford of Beavercreek

Experienced Ford Service Advisor

Beavercreek, OH

• Up to $4000 Sign-on Bonus
• Earning potential of up to $150,000

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirm appointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• Previous Ford Service Advisor experience preferred
• Proven track record of excellent CSI scores
• Strong sales performance and customer retention
• Excellent communication and relationship-building skills
• Outstanding organizational and follow-up skills
• A positive attitude and strong work ethic
• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

HP