Experienced Ford Service Advisor - $4K Sign-on, Up to $150K

Germain BMW; Beavercreek (OH); Sur place; USD 90 000 - 150 000; Plein temps

Avantages offerts par ce poste

Health Insurance

401(k) with employer match

Paid vacation

Company outings

Employee discounts

Résumé du poste

Germain Ford of Beavercreek in Beavercreek, OH is seeking an Experienced Ford Service Advisor. You will own the customer experience in the service lane, serving as the first contact for vehicle status, repairs and diagnostics.

Strong knowledge of service offerings, scheduling, and customer service is required. Responsibilities include answering service calls, creating repair orders, acting as a liaison between technicians and customers, and coordinating loaners and warranty processing.

Qualifications

• Experience as Ford Service Advisor preferred
• Proven track record of excellent CSI scores
• Strong sales and customer retention skills
• Excellent communication and relationship-building abilities
• Outstanding organizational and follow-up skills
• Positive attitude and work ethic
• Clean driving record

Responsabilités

• Answer service calls and schedule appointments
• Write repair orders
• Liaise between technicians and customers
• Assist customers through the service process
• Coordinate loaner availability and warranty processing

Connaissances

Customer service

Sales performance

CSI performance

Communication skills

Organizational skills

Relationship building

Clean driving record

Description du poste

Germain Ford of Beavercreek in Beavercreek, OH is seeking an Experienced Ford Service Advisor. You will own the customer experience in the service lane, serving as the first contact for vehicle status, repairs and diagnostics.

Strong knowledge of service offerings, scheduling, and customer service is required. Responsibilities include answering service calls, creating repair orders, acting as a liaison between technicians and customers, and coordinating loaners and warranty processing.