Automotive Service Advisor - $4K Sign-On, Up to $150K

Germain Cadillac Co; Beavercreek (OH); On-site; USD 60,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Health, Dental & Vision

401(k) with employer match

Paid vacation & holidays

Competitive wage plans

Ongoing professional development

Company outings & activities

Employee discounts

Job summary

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor in Beavercreek, OH. You will own the service-lane customer experience, handling vehicle status, repairs, and diagnostics with knowledge of products, inventory, scheduling, and service processes.

Responsibilities include handling calls, writing repair orders, coordinating with technicians and customers, and ensuring smooth service flow and warranty processing, with a focus on customer satisfaction and loyalty.

Qualifications

• Experience as a Ford Service Advisor preferred.
• Proven CSI scores and customer service excellence.
• Strong communication and relationship-building with customers.

Responsibilities

• Answer service calls and set/confirm appointments.
• Write repair orders and liaise between technician and customer.
• Assist customers through the service process and disclosures.
• Coordinate with team on loaner availability and warranty processing.
• Maintain customer satisfaction and service quality.

Skills

Customer service

Communication

Relationship-building

Sales performance

CSI scores

Organizational skills

Positive attitude

Job description

Germain Ford of Beavercreek is seeking an Experienced Ford Service Advisor in Beavercreek, OH. You will own the service-lane customer experience, handling vehicle status, repairs, and diagnostics with knowledge of products, inventory, scheduling, and service processes.

Responsibilities include handling calls, writing repair orders, coordinating with technicians and customers, and ensuring smooth service flow and warranty processing, with a focus on customer satisfaction and loyalty.