Experienced Ford Service Advisor

Germain Honda; Beavercreek (OH); On-site; USD 90,000 - 150,000; Full time

Benefits offered by this job

Comprehensive Coverage & Health, &nbsp

Dental and Vision Insurance

401(k) Savings Plan with EmployerMatch

Paid Vacation/Company Holidays

Competitive Wage Plans

Ongoing Professional Development

Employee Discounts

Job summary

Germain Ford of Beavercreek in Beavercreek, OH is seeking an Experienced Ford Service Advisor to own the customer experience in the service lane. You will be the first point of contact for vehicle status, repairs and diagnostics, and coordinate with technicians and customers.

The role offers up to a $4,000 sign-on bonus and an earning potential of up to $150,000 annually. Germain provides comprehensive benefits and opportunities for professional development.

Qualifications

• Ford Service Advisor experience preferred.
• Proven CSI scores.
• Strong sales performance and customer retention.
• Excellent communication and relationship-building skills.
• Outstanding organizational and follow-up skills.
• A positive attitude and strong work ethic.
• Clean driving record.

Responsibilities

• Answers service calls, set and confirm appointments.
• Write repair orders.
• Act as a liaison between the technician and customer.
• Assist your client through the service process.
• Collaborate with team members for loaner availability, warranty processing and disclosure.

Skills

CSI scores

Sales performance

Customer retention

Communication

Relationship-building

Organizational skills

Follow-up

Positive attitude

Job description

Germain Ford of Beavercreek

Experienced Ford Service Advisor

Beavercreek, OH

• Up to $4000 Sign-on Bonus
• Earning potential of up to $150,000

At Germain, our mission is to attract, develop and retain exceptional people to deliver an outstanding experience that creates loyalty beyond reason, one customer at a time.

As an Automotive Service Advisor, you will own the customer experience in the service lane and are the first point of contact for the client as it relates to their vehicle status, repairs and diagnostics. Well-versed in product offerings, inventory needs, technician scheduling and customer service.

Responsibilities:

• Answerservice calls, set and confirm appointments
• Writerepair orders
• Act as a liaison between the technician and customer
• Assist your client through the service process.
• Collaborate with various team members for loaner availability, proper warranty processing and disclosure

Qualifications:

• Previous Ford Service Advisor experience preferred
• Proven track record of excellent CSI scores
• Strong sales performance and customer retention
• Excellent communication and relationship-building skills
• Outstanding organizational and follow-up skills
• A positive attitude and strong work ethic
• Clean driving record

Germain Offers:

• Comprehensive Coverage & Health, Dental and Vision Insurance
• 401(k) Savings Plan with Employer Match
• Paid Vacation/Company Holidays
• Competitive Wage Plans
• Ongoing Professional Development and Internal Promotions
• Company Outings and Activities
• Employee Discounts

Whether you’re an industry veteran or looking to begin your career in the exciting, fast-paced world of automotive retail, we’ll provide you with the tools, training, and opportunities to help you succeed.

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

HP