Food & Beverage Supervisor - Family Resort Ops

Great Wolf Lodge; Concord (NC); On-site; USD 28,000 - 40,000; Full time

Job summary

Great Wolf Lodge is seeking a Food Outlet Supervisor to lead daily food outlet operations and support lodge operations. You will supervise the restaurant, manage POS transactions, inventory, scheduling, and guest service to maximize guest satisfaction and profitability.

The role requires leadership experience in food service, strong coaching skills, and the ability to work flexible hours, including nights and weekends.

Qualifications

• High School diploma or equivalent experience.
• Minimum 1 year experience in a food service leadership capacity.
• Minimum 1 year experience utilizing Point-of-Sale (POS) technology.
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook.
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills.
• Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
• Proficient in both written and spoken English.
• Ability to work flexible schedule including nights, weekends, holidays as needed.

Responsibilities

• Supervises daily food outlet operations to ensure successful execution of all lodge standards and completion of daily tasks and assignments.
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks.
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies.
• Provides coaching, encouragement, and recognition to pack members regularly.
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members.
• Responds to pack/guest concerns and escalates to leadership as appropriate.
• Understands and participates in scheduling of staff, execution of labor management and forecasting.
• Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters.
• Performs daily audits per procedure to ensure optimal operation to standards.
• Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members.
• Monitors performance of staff, providing real time feedback and coaching.
• Participates in recruitment process and selection of talent for the F&B staff.
• Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS.
• Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair.
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Skills

Customer service

Conflict resolution

Team building

Employee engagement

Education

High School diploma or equivalent experience

Tools

Point of Sale (POS) technology

Microsoft Office (Excel, Word, Outlook)

Job description

Great Wolf Lodge is seeking a Food Outlet Supervisor to lead daily food outlet operations and support lodge operations. You will supervise the restaurant, manage POS transactions, inventory, scheduling, and guest service to maximize guest satisfaction and profitability.

The role requires leadership experience in food service, strong coaching skills, and the ability to work flexible hours, including nights and weekends.