Guest-Centric F&B Outlet Supervisor

Great Wolf Lodge; Scottsdale (AZ); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Annual bonus

Paid time off

Job summary

Great Wolf Lodge seeks a Food Outlet Supervisor to lead daily lodge operations, oversee restaurant tasks, and ensure high guest satisfaction. You will manage POS transactions, assist with expediting, restocking, and staff supervision while upholding sanitation and safety policies to drive profitability.

The role requires hospitality leadership experience, strong English communication, and the ability to schedule, coach staff, and manage labor.

Qualifications

• High School diploma or equivalent experience.
• Minimum of 1 year experience in a food service leadership capacity.
• Minimum of 1 year experience utilizing Point-of-Sale (POS) technology.
• Experience with Microsoft Office and general software systems; proficiency in Excel, Word and Outlook.
• Demonstrated customer service, conflict resolution, employee engagement, retention and team building skills.
• Basic math skills (addition, subtraction, etc.) as they apply to cash handling.
• Proficient in both written and spoken English.
• Ability to work flexible schedule including nights, weekends, holidays as needed.

Responsibilities

• Supervises daily food outlet operations to ensure lodge standards and completion of daily tasks and assignments.
• Assists with the overall operation of the restaurant(s) including; Point of Sale transactions, expediting, re-stocking, ensuring staff breaks
• Ensures that outlets are sanitized, cleaned, stocked, and setup correctly at start of and throughout the shift while always adhering to sanitation, safety, and alcohol beverage control policies
• Provides coaching, encouragement, and recognition to pack members regularly
• Understands and champions Great Wolf policies and procedures, and collaborates with Department and Lodge leadership in performance management of the department and its Pack Members
• Responds to pack/guest concerns and escalates to leadership as appropriate
• Understands and participates in scheduling of staff, execution of labor management and forecasting
• Provides supervisory and administrative support for food and beverage operations including; scheduling, payroll, time and attendance, reservations, inventory, receiving, birthday parties and personnel related matters
• Performs daily audits per procedure to ensure optimal operation to standards
• Conducts daily stand up meetings with food and beverage pack to prioritize the day and facilitates feedback from Pack Members
• Monitors performance of staff, providing real time feedback and coaching
• Participates in recruitment process and selection of talent for the F&B staff
• Partner with F&B leadership to develop and execute action plans related to guest service and Pack Member engagement measured through NPS and eNPS
• Participate in pack performance management including; employee reviews, corrective action, investigations, conflict resolution, etc.
• Maintains quality of operation by ensuring service excellence, ensuring adequate supply and food inventory levels, and operation of equipment by troubleshooting, maintenance, and/or calling for repair
• Assists in developing, implementing, and monitoring programs ensuring a safe facility that complies with all appropriate regulations-Ergonomics, Emergency Responses, Injury and Illness Prevention, and Hazard Communications Programs

Skills

Customer service

Conflict resolution

Employee engagement

Team building

Retention

Cash handling

English fluency

Flexible schedule

Education

High School diploma

Associates degree in hospitality

Serve-Safe certification

TIPS certification

Tools

POS technology

Microsoft Office

Excel

Word

Outlook

Micros POS

Job description

Great Wolf Lodge seeks a Food Outlet Supervisor to lead daily lodge operations, oversee restaurant tasks, and ensure high guest satisfaction. You will manage POS transactions, assist with expediting, restocking, and staff supervision while upholding sanitation and safety policies to drive profitability.

The role requires hospitality leadership experience, strong English communication, and the ability to schedule, coach staff, and manage labor.