FOH Supervisor: Lead Service Team & Guest Experience

Topgolf International; El Segundo (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free Play

1/2 price food

Health insurance

Dental

Vision

401(k) team member match

Mental well-being platform

Job summary

Topgolf International in El Segundo, CA is seeking a Front of House Supervisor to lead a guest-focused team and ensure smooth service delivery across shifts.

You will monitor performance, coach staff, manage reports, and collaborate with other departments while upholding safety standards and company policies. The role requires providing feedback, maintaining a positive team culture, and ensuring accurate guest experiences across the venue; versatility to handle peak periods is essential.

Qualifications

• High school diploma or equivalent work experience.
• Leadership or supervisory experience required.
• Excellent communication and interpersonal skills.
• Strong organizational and time-management abilities.
• Ability to motivate a diverse team to meet targets.
• Availability to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods.
• Knowledge of industry regulations and best practices.
• Proficiency with relevant software and tools.”
• Past experience in hospitality preferred.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Supervisory experience

Communication

Problem-solving

Organizational skills

Time-management

Staff motivation

Education

High school diploma or equivalent

Tools

POS software

Job description

Topgolf International in El Segundo, CA is seeking a Front of House Supervisor to lead a guest-focused team and ensure smooth service delivery across shifts.

You will monitor performance, coach staff, manage reports, and collaborate with other departments while upholding safety standards and company policies. The role requires providing feedback, maintaining a positive team culture, and ensuring accurate guest experiences across the venue; versatility to handle peak periods is essential.