FOH Operations Leader — Guest Experience & Team Growth

Topgolf Payroll Services; Grand Prairie (TX); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health benefits

401(k) match

Mental well-being platform

Job summary

Topgolf is seeking a Front of House Operations Manager to lead Guest Services and Food & Beverage, delivering best-in-class hospitality across the venue. You will hire, schedule, coach, and develop teams while managing game and bay operations, guest safety, retail, and leagues, with a flexible schedule that includes evenings, weekends, and holidays.

The role emphasizes operational precision paired with hospitality excellence, ensuring the guest experience remains the top priority during peak

Qualifications

• 3+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• Excellent communication, time management, and organizational skills.
• Availability to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Lead the Full Front of House operations, overseeing Guest Services and Food & Beverage.
• Supervise staffing across both departments and ensure optimal guest experience.
• Manage game/bay operations, guest safety, retail, and leagues.
• Control budgets and spending across both departments.
• Drive guest satisfaction and revenue through performance and standards.

Skills

Staff management

Communication

Time management

Organizational skills

Education

High school diploma

Job description

Topgolf is seeking a Front of House Operations Manager to lead Guest Services and Food & Beverage, delivering best-in-class hospitality across the venue. You will hire, schedule, coach, and develop teams while managing game and bay operations, guest safety, retail, and leagues, with a flexible schedule that includes evenings, weekends, and holidays.

The role emphasizes operational precision paired with hospitality excellence, ensuring the guest experience remains the top priority during peak