Front of House Supervisor — Lead, Coach & Guest Experience

Topgolf Payroll Services; Renton (WA); On-site; USD 36,000 - 41,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision, 401(k) match

Free mental well-being platform

Job summary

Topgolf Entertainment Group in Renton is seeking a Team Lead to provide leadership and guidance to a diverse team, ensuring performance targets are met and service excellence is delivered on a daily basis.

You will monitor performance, coach team members, and collaborate cross-functionally to maintain smooth operations and high guest satisfaction. The role requires strong organizational and communication skills with availability for varied shifts.

Qualifications

• Leadership experience guiding a team toward targets.
• Excellent communication, interpersonal, and problem-solving skills.
• Ability to supervise, coach, and provide regular performance feedback.

Responsibilities

• Provide leadership and guidance to team members to achieve performance targets.
• Monitor and evaluate team performance, providing regular feedback and coaching.
• Collaborate with other departments to ensure seamless workflow and quality service delivery.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture, fostering associate engagement and development.
• Ensure compliance with company policies, procedures, and safety standards.
• Prepare and present regular reports on team performance and key metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership

Communication

Coaching & Feedback

Team motivation

Organizational skills

Problem-solving

Education

High school diploma or equivalent

Tools

Proficiency in relevant software and tools

Job description

Topgolf Entertainment Group in Renton is seeking a Team Lead to provide leadership and guidance to a diverse team, ensuring performance targets are met and service excellence is delivered on a daily basis.

You will monitor performance, coach team members, and collaborate cross-functionally to maintain smooth operations and high guest satisfaction. The role requires strong organizational and communication skills with availability for varied shifts.