Guest Experience Lead

Topgolf; El Segundo (CA); On-site; USD 33,000 - 40,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision

401(k) team member match

Mental well-being platform

Job summary

Topgolf in El Segundo, CA, is seeking a dedicated leader to guide a dynamic team toward strong performance and exceptional guest service. You will coach staff, monitor results, and collaborate with other departments to maintain smooth operations.

The role emphasizes clear communication, problem-solving, and a hands-on approach to sustaining a positive team culture while ensuring safety and policy compliance.

Qualifications

• High school diploma or equivalent.
• Proven leadership or supervisory experience.
• Excellent communication, interpersonal, and problem-solving skills.
• Strong organizational and time-management abilities.
• Ability to motivate and inspire a diverse team to achieve goals.
• Proficiency in relevant software and tools.
• Knowledge of industry-specific regulations and best practices.
• Availabilit y to work varied shifts, including evenings, weekends and holidays.
• Ability to stand and walk for long periods of time including maneuvering up and down stairs.

Responsibilities

• Provide leadership to team members to achieve performance targets.
• Monitor and evaluate team performance with regular feedback and coaching.
• Collaborate with departments to ensure seamless workflow and quality service.
• Identify and resolve operational issues and guest concerns promptly.
• Promote a positive and inclusive team culture and associate development.
• Ensure compliance with company policies, procedures and safety standards.
• Prepare and present regular reports on team performance and metrics.
• Perform other operational duties as assigned by your manager.

Skills

Leadership experience

Communication skills

Problem solving

Organizational skills

Time management

Motivating diverse teams

Software proficiency

Regulatory knowledge

Shift flexibility

Education

High school diploma or equivalent

Job description

Topgolf in El Segundo, CA, is seeking a dedicated leader to guide a dynamic team toward strong performance and exceptional guest service. You will coach staff, monitor results, and collaborate with other departments to maintain smooth operations.

The role emphasizes clear communication, problem-solving, and a hands-on approach to sustaining a positive team culture while ensuring safety and policy compliance.