Front of House Leader: Elevate Guest Experience

Topgolf; Des Moines (IA); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Free Play & 1/2 price food

Health, dental, vision

401(k) team member match

Mental well-being platform

Job summary

Topgolf is seeking a Front of House Manager to lead our guest-facing team in delivering best-in-class service and hospitality. You will coach staff, drive guest satisfaction, and ensure every area is staffed, running, and delivering an exceptional experience.

In this role you will oversee opening/closing procedures, hiring, scheduling, and team development, while maintaining Topgolf's standards and culture in a fast-paced, high-energy venue. The schedule includes evenings, weekends, and holidays.

Qualifications

• 2+ years of restaurant, hotel, or entertainment venue management or supervisory experience.
• High school diploma or equivalent.
• Ability to obtain required licenses and certifications for your location.
• Must be 21 years of age or older as required by state or local law.

Responsibilities

• Lead the Guest Experience: set the daily standard for service and hospitality across the front of house and stay visible on the floor.
• Coach and develop the team: supervise front of house, drive engagement, assist hiring, scheduling, onboarding and ongoing development.
• Manage operations: execute opening/closing, use metrics/guest feedback to improve performance, support inventory and facilities needs.
• Uphold standards and culture: embody Topgolf values, ensure health, safety, and high-energy environment.

Skills

Guest experience leadership

Team coaching

Operational oversight

Communication

Education

High school diploma or equivalent

Job description

Topgolf is seeking a Front of House Manager to lead our guest-facing team in delivering best-in-class service and hospitality. You will coach staff, drive guest satisfaction, and ensure every area is staffed, running, and delivering an exceptional experience.

In this role you will oversee opening/closing procedures, hiring, scheduling, and team development, while maintaining Topgolf's standards and culture in a fast-paced, high-energy venue. The schedule includes evenings, weekends, and holidays.