Front of House Team Leader – Guest Experience

Topgolf; Glendale (AZ); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Free Play

Half-price food

Health, dental, vision

401(k) match

Mental well-being platform

Job summary

Topgolf in Glendale, AZ is seeking a Front of House Supervisor to lead daily operations and ensure outstanding guest experiences. You will supervise a diverse team, monitor service quality, and coordinate with other departments to maintain smooth workflow.

The role requires strong communication, problem-solving, and time-management skills, with availability for varied shifts including evenings and weekends in a fast-paced entertainment venue.

Qualifications

• High school diploma or equivalent required.
• Previous leadership or supervisory experience preferred.
• Strong communication and problem-solving skills.
• Ability to motivate a diverse team and manage time effectively.

Responsibilities

• Lead frontline staff to hit performance targets.
• Monitor team performance and coach as needed.
• Coordinate with other departments for smooth service.
• Resolve guest concerns promptly and professionally.
• Prepare reports on key metrics and operations.

Skills

Leadership

Communication

Problem-solving

Team motivation

Time management

Customer service

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Topgolf in Glendale, AZ is seeking a Front of House Supervisor to lead daily operations and ensure outstanding guest experiences. You will supervise a diverse team, monitor service quality, and coordinate with other departments to maintain smooth workflow.

The role requires strong communication, problem-solving, and time-management skills, with availability for varied shifts including evenings and weekends in a fast-paced entertainment venue.