FoH Operations Leader: Elevate Guest Experience

Patachou Inc; Indianapolis, Northern (IN, KY); Hybrid; USD 52,000 - 72,000; Full time

Job summary

Won’t Stop Operations is seeking an Assistant General Manager to lead Front-of-House operations, drive guest experience, coach the team, and uphold service standards in a fast-paced Indianapolis restaurant.

The AGM will work with the GM on staffing, scheduling, and training, ensuring high performance and adherence to policies while maintaining a welcoming, compliant, and safe dining environment.

Qualifications

• 2+ years of experience in food and beverage management, preferably in a high-volume or upscale concept.
• Experience leading FoH teams and understanding service standards, guest recovery, and POS systems.
• Valid food handler and liquor licenses as required by local regulations.

Responsibilities

• Lead all FoH operations, including guest service, staffing, inventory control (beverage/dry goods), and implementation of policies and procedures.
• Collaborate with the GM to meet budget goals, execute service standards, and adapt to changing business needs.
• In partnership with GM assist with hiring, onboarding, and training for FoH team members, ensuring high performance and strong retention.
• Actively lead the floor for 5–6 hours per shift, engaging with guests, coaching the team, and supporting operational flow.
• Conduct daily pre-shift meetings to align the team around goals, service priorities, and any updates.
• Support a culture of positivity, accountability, and hospitality across all shifts.
• Review and approve POS transactions, including comps, voids, discounts, and tip reporting to ensure accuracy and compliance.
• Handle guest recovery moments with professionalism and follow-up to ensure satisfaction.
• Maintain a clean, safe, and organized work environment, supporting sanitation and service expectations.
• Collaborate on labor scheduling based on sales forecasts, staffing needs, and guest demand.
• Communicate effectively with team members, Shift Leads, and GMs to ensure smooth shift execution.
• Provide regular coaching and feedback to drive team development and promote internal growth.
• Monitor and respond to guest feedback, online reviews, and in-house surveys to support service excellence.

Skills

FoH management

Staff leadership

POS systems

Budget collaboration

Guest service

Tools

POS software

Job description

Won’t Stop Operations is seeking an Assistant General Manager to lead Front-of-House operations, drive guest experience, coach the team, and uphold service standards in a fast-paced Indianapolis restaurant.

The AGM will work with the GM on staffing, scheduling, and training, ensuring high performance and adherence to policies while maintaining a welcoming, compliant, and safe dining environment.