FOH Leadership — Assistant GM Elevating Guest Experience

Zaytinya NYC; New York (NY); On-site; USD 90,000 - 100,000; Full time

Benefits offered by this job

Competitive compensation

Health & wellness benefits

Retirement savings plans

Employee dining discounts

Growth in a values-driven hospitality

Job summary

José Andrés Group in New York City is seeking an Assistant General Manager to partner with the General Manager and deliver flawless daily operations and an exceptional guest experience.

You will lead a high-performingFOH team, uphold SOPs, manage reservations and table flow, and drive sales while ensuring compliance with health, safety, and labor regulations. This role requires leadership, hospitality excellence, and the ability to adapt to a fast-paced environment.

Qualifications

• 3-5+ years of progressive FOH leadership in upscale/casual-fine or fine dining.
• Demonstrated success in leading teams on a busy floor while managing costs, quality, and compliance.
• Strong working knowledge of reservations and POS platforms (Resy/SevenRooms/TOCK; MICROS/Toast), scheduling tools (HotSchedules), and Google Workspace.
• Proven ability to coach, give feedback, and develop supervisors and hourly talent.
• Excellent communication, professionalism, and conflict-resolution skills.
• DOH/Health & Safety, alcohol service, and labor compliance familiarity.
• Wine/spirits and culinary knowledge to support menu guidance and sales.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Operational Leadership: Lead floor operations to JAG service standards across all dayparts and activations.
• Sales & Brand Growth: Drive topline through hospitality-driven sales; reservations strategy, pacing, upselling, features, and promotions.
• Financial Performance: Support P&L management with the GM: weekly tracking, forecasting, and variance analysis.
• Team Leadership & Development: Recruit, onboard, train, coach, and conduct performance check-ins for supervisors and hourly staff.
• Guest Experience & Service Excellence: Be highly visible on the floor, model anticipatory hospitality, and resolve guest issues promptly.
• Project Support & Openings: Assist with new concept or seasonal/menu launches and readiness checklists.

Job description

José Andrés Group in New York City is seeking an Assistant General Manager to partner with the General Manager and deliver flawless daily operations and an exceptional guest experience.

You will lead a high-performingFOH team, uphold SOPs, manage reservations and table flow, and drive sales while ensuring compliance with health, safety, and labor regulations. This role requires leadership, hospitality excellence, and the ability to adapt to a fast-paced environment.