Front-of-House Operations Leader: Guest Experience

Won't Stop Operations; Mason (OH); On-site; USD 50,000 - 70,000; Full time

Job summary

Won’t Stop Operations is seeking an Assistant General Manager to lead front-of-house operations and elevate guest experiences. You will supervise FoH staff, coordinate with the GM on budgets and standards, and drive service excellence across shifts.

You will hire and train team members, conduct pre-shift briefings, coach for performance, and ensure accurate POS handling while maintaining sanitation and safety standards. This role emphasizes leadership and guest satisfaction.

Qualifications

• 2+ years of experience in food & beverage management or related supervisory role.
• Experience leading FoH teams and implementing service standards.
• Valid food handler and liquor licenses as required by local regulations.

Responsibilities

• Lead all FoH operations, including guest service, staffing, inventory control, and policy implementation.
• Collaborate with the GM to meet budget goals and service standards.
• Assist with hiring, onboarding, and training for FoH team members.
• Actively lead the floor for 5–6 hours per shift and coach the team.
• Conduct daily pre-shift meetings to communicate goals and priorities.
• Foster a culture of positivity, accountability, and hospitality across shifts.
• Review POS transactions for accuracy and compliance.
• Handle guest recovery moments and follow up to ensure satisfaction.
• Maintain a clean, safe, and organized work environment and support sanitation.
• Collaborate on labor scheduling based on forecasts and demand.
• Communicate effectively to ensure smooth shift execution.
• Provide regular coaching to drive development and internal growth.
• Monitor and respond to guest feedback and reviews.

Skills

FoH leadership

Guest service

Staffing

Inventory control

Policy execution

Hiring & training

Floor leadership

Coaching & feedback

Tools

POS systems

Cash handling

Job description

Won’t Stop Operations is seeking an Assistant General Manager to lead front-of-house operations and elevate guest experiences. You will supervise FoH staff, coordinate with the GM on budgets and standards, and drive service excellence across shifts.

You will hire and train team members, conduct pre-shift briefings, coach for performance, and ensure accurate POS handling while maintaining sanitation and safety standards. This role emphasizes leadership and guest satisfaction.