FOH Lead & Service Quality Coach

Outback Steakhouse; Bensalem Township (Bucks County); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

401(k)

Job summary

Outback Steakhouse is seeking a dedicated front-of-house leader to support management and team members in delivering an exceptional dining experience. You will help uphold standards and ensure smooth daily operations across service areas.

The role emphasizes coaching, guest-focused service, and collaboration with kitchen and management to maintain quality and consistency in a fast-paced environment.

Qualifications

• Front-of-house leadership experience or equivalent management exposure.
• Experience coaching staff and maintaining service quality.
• Commitment to guest service excellence and standards.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies
• Conduct pre-opening quality checks and ensure the restaurant is ready for service prior to opening (kitchen and bar line checks, interior and exterior maintenance)
• Review staffing assignments and lead pre-shift meetings
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs
• Perform quality table checks and handle routine Guest issues
• Participate in events, marketing, purchasing, training, quality control, and financial activities

Skills

Front-of-house leadership

Staff coaching

Guest service

Job description

Outback Steakhouse is seeking a dedicated front-of-house leader to support management and team members in delivering an exceptional dining experience. You will help uphold standards and ensure smooth daily operations across service areas.

The role emphasizes coaching, guest-focused service, and collaboration with kitchen and management to maintain quality and consistency in a fast-paced environment.