Front-of-House Lead & Guest Experience Coach

Outback Steakhouse; Jenkintown (PA); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401k

Job summary

Outback Steakhouse is seeking a dedicated frontline leader to support both guests and team members, ensuring operational quality and consistent service. The role emphasizes leadership, coaching, and coordination across front- and back-of-house teams.

Responsibilities include quality checks, staff briefings, and involvement in events and training to maintain high standards and guest satisfaction in a fast-paced environment.

Qualifications

• Certified in all front-of-house functions.
• Legal authorization to work in the United States.

Responsibilities

• Uphold high employment quality standards in line with Bloomin' Brands policies.
• Conduct pre-opening quality checks and ensure the restaurant is ready for service.
• Review staffing assignments and lead pre-shift meetings.
• Support and coach front-of-house staff in customer service while balancing front- and back-of-house needs.
• Perform quality table checks and handle routine Guest issues.
• Participate in events, marketing, purchasing, training, quality control, and financial activities.

Skills

Leadership

Staff coaching

Education

FOH certification

Job description

Outback Steakhouse is seeking a dedicated frontline leader to support both guests and team members, ensuring operational quality and consistent service. The role emphasizes leadership, coaching, and coordination across front- and back-of-house teams.

Responsibilities include quality checks, staff briefings, and involvement in events and training to maintain high standards and guest satisfaction in a fast-paced environment.