FNOL & Claims Contact Center Supervisor

Accuserve Solutions; United States; Remote; USD 45,000 - 50,000; Full time

Job summary

Accuserve Solutions is seeking a Supervisory leader for its Contact Center to oversee FNOL intake, water mitigation and CE rep activities. You will ensure compliant, accurate processing of claims and drive performance through coaching and data-driven QA.

You will manage scheduling, monitor performance, and partner with internal teams to streamline processes in a fast-paced, customer-first environment. A strong background in contact centers and AI/automation is desired.

Qualifications

• High school diploma or GED required (associate/bachelor’s preferred).
• Two years' supervisory experience managing frontline contact center reps.
• Experience with AI, chatbots or virtual agents is a plus.
• IICRC certification or ability to obtain within 6 months.
• Knowledge of workforce management practices and scheduling/monitoring tools.
• Proficiency in MS Office and related software.

Responsibilities

• Oversee intake of claims and initial handling by the FNOL team.
• Lead FNOL, Water Mitigation, and CE reps to ensure accuracy and compliance.
• Monitor calls/files for adherence to procedures and quality.
• Collaborate with internal departments to improve efficiencies.
• Provide coaching and feedback to managers and staff.
• Oversee staffing and coverage of contact center queues.

Skills

Team leadership

Quality audits

Workforce management

Analytic skills

MS Office

Education

High school diploma

Associate or bachelor's degree

IICRC Certification

Tools

Scheduling software

Quality monitoring software

Job description

Accuserve Solutions is seeking a Supervisory leader for its Contact Center to oversee FNOL intake, water mitigation and CE rep activities. You will ensure compliant, accurate processing of claims and drive performance through coaching and data-driven QA.

You will manage scheduling, monitor performance, and partner with internal teams to streamline processes in a fast-paced, customer-first environment. A strong background in contact centers and AI/automation is desired.