FNOL Claims Support Specialist

Fortegra-; Jacksonville (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Full benefits

Tuition assistance

Job summary

Fortegra seeks a FNOL Customer Service Advisor in Jacksonville, FL to provide exceptional support for FNOL reporting, claims intake, and administrative claim functions. You will be the first contact for policyholders, agents, and partners, handling inquiries, payments, and documentation across multiple systems in a fast-paced environment.

This role requires strong multitasking, attention to detail, and professionalism, with a focus on accurate data input and customer empathy.

Qualifications

• High School Diploma or equivalency required.
• Minimum 3 years of customer service experience required; call center experience preferred.
• Minimum 2 years of experience in a claims or insurance-related environment preferred.
• Experience working within multiple systems/programs simultaneously in a fast-paced environment.
• Experience handling multichannel communications including phone, email, chat, and text preferred.
• Bilingual in Spanish is a plus.

Responsibilities

• Serve as the first point of contact for policyholders, branch representatives, and agents by handling inbound and outbound communications related to FNOL reporting, claim status, and customer inquiries.
• Manage a high volume of calls and customer interactions while maintaining professionalism, empathy, and accuracy.
• Gather, review, and input claim information into internal systems accurately and timely.
• Process, upload, index, and route claim documentation, technical reports, mail, and correspondence to appropriate departments or claim handlers.
• Support Claims Examiners and operational teams by monitoring claim queues, vaults, and pending reports to ensure service level agreements (SLAs) are met.

Skills

Customer service

Multitasking

Communication

Empathy

Teamwork

Bilingual Spanish (bonus)

Education

High School Diploma or equivalency

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Microsoft Teams

Job description

Fortegra seeks a FNOL Customer Service Advisor in Jacksonville, FL to provide exceptional support for FNOL reporting, claims intake, and administrative claim functions. You will be the first contact for policyholders, agents, and partners, handling inquiries, payments, and documentation across multiple systems in a fast-paced environment.

This role requires strong multitasking, attention to detail, and professionalism, with a focus on accurate data input and customer empathy.