Remote FNOL Inbound Claims Specialist

Claims Management Resources; United States; Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Paid time off

Internet stipend $50/mo

Job summary

Claims Management Resources in the United States is seeking an FNOL Representative I to handle inbound calls, record First Notice of Loss claims, and deliver quality service to our clients and their customers from a remote home office.

The role requires fast typing (55 wpm), strong Microsoft Office skills, excellent verbal and written communication, active listening, and the ability to analyze photos for damage. We provide the equipment and flexible scheduling, with 24/7/365 operations.

Qualifications

• Typing at least 55 wpm with low error rate.
• Proficient in MS Word/Excel/Outlook and internet research.
• Strong written and verbal communication; active listening.
• Able to read scripts and follow data-entry procedures.
• Able to analyze photos to determine damage and document findings.
• Set up a quiet, productive home office for work.

Responsibilities

• Handle inbound calls and record FNOL claims.
• Enter data accurately into a customized database.
• Communicate clearly with customers and engineers/field operators.
• Report damage and locate companies when applicable.
• Provide outstanding service to customer representatives.
• Analyze photos and map the correct location.

Skills

Typing 55 wpm

MS Office

Phone & verbal comms

Active listening

Written communication

Reading scripts

Photo analysis

Home-office setup

Education

High School Diploma

Tools

Microsoft Excel

Microsoft Word

Outlook

PDFs

Internet research

Job description

Claims Management Resources in the United States is seeking an FNOL Representative I to handle inbound calls, record First Notice of Loss claims, and deliver quality service to our clients and their customers from a remote home office.

The role requires fast typing (55 wpm), strong Microsoft Office skills, excellent verbal and written communication, active listening, and the ability to analyze photos for damage. We provide the equipment and flexible scheduling, with 24/7/365 operations.