FNOL Claims Specialist

Kids for the Future; Irving (TX); On-site; USD 21,000 - 23,000; Full time

Job summary

Alacrity Solutions in Irving, TX is seeking a detail-oriented claims support specialist to manage claim information, coordinate with carriers, and document all interactions. The role emphasizes accuracy, confidentiality, and timely updates to the claim file.

The position requires high school education, strong communication, and experience with data entry and Excel-based invoicing in a fast-paced environment. Flexibility for shifts and catastrophe events is a plus.

Qualifications

• High school diploma or GED required.
• Strong verbal and written communication skills.
• Ability to multitask and manage multiple systems.
• Experience handling high-volume inbound calls preferred.
• Proficiency with Microsoft Word, Outlook, and Excel.

Responsibilities

• Report claim by asking all required questions.
• Obtain claim information from the adverse carrier and provide it to the insured.
• Create an invoice file in an Excel spreadsheet.
• Complete call templates reflecting successful or unsuccessful reporting.
• Maintain thorough claim documentation for each claim.
• Update AC Phone Book as needed.

Skills

Communication

Active listening

Customer service

Empathy

Attention to detail

Data accuracy

Multitasking

Microsoft Office

CRM systems

Problem solving

Education

High school diploma or GED

Tools

CRM software

Excel

Office Suite

Job description

Alacrity Solutions in Irving, TX is seeking a detail-oriented claims support specialist to manage claim information, coordinate with carriers, and document all interactions. The role emphasizes accuracy, confidentiality, and timely updates to the claim file.

The position requires high school education, strong communication, and experience with data entry and Excel-based invoicing in a fast-paced environment. Flexibility for shifts and catastrophe events is a plus.