FNOL Claims Call Center Specialist – In-Office (FT)

Stillwater Insurance Services, Inc.; Jacksonville (FL); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Shift differential

Job summary

Stillwater Insurance Group, headquartered in Jacksonville, FL, is seeking a Claims Call Center Representative to support the Claims Department. This in-office role in Jacksonville, Omaha, or Jericho involves handling FNOL intake, creating claim records, and managing enterprise communications with a focus on accuracy and service excellence.

The position requires strong data entry, 2+ years in a call center, and proficiency with Windows and MS Office.

Qualifications

• High school diploma or GED equivalent.
• Minimum 2 years of call center experience.
• Typing speed of 32 WPM or higher.
• Proficiency with Windows OS and Microsoft Office.

Responsibilities

• Process FNOL information and establish new claim records accurately.
• Handle incoming calls and enterprise-directed communications.
• Navigate multiple systems with attention to detail and efficiency.
• Research and resolve complex claim inquiries, escalating when needed.
• Cross-train in administrative duties to support broader Claims Department operations.

Skills

Data entry 32 WPM

MS Office

Windows OS

Strong communication

Education

HS Diploma or GED

Tools

CRM systems

Multiple systems

Job description

Stillwater Insurance Group, headquartered in Jacksonville, FL, is seeking a Claims Call Center Representative to support the Claims Department. This in-office role in Jacksonville, Omaha, or Jericho involves handling FNOL intake, creating claim records, and managing enterprise communications with a focus on accuracy and service excellence.

The position requires strong data entry, 2+ years in a call center, and proficiency with Windows and MS Office.