Flooring & Decor Department Supervisor

Lowe's; Alexandria (LA); Presencial; USD 42.000 - 54.000; Tempo integral

Resumo da vaga

Lowe's is seeking a Sales Floor Department Supervisor to lead a team and deliver outstanding customer service in a dynamic home improvement retail environment. You will coach, train, and manage daily tasks while ensuring safe, efficient store operations and strong merchandising execution.

The role emphasizes customer engagement, department coverage, and cross-functional collaboration to meet sales and service objectives. Occasional MOD duties and travel to trainings may be required.

Qualificações

• High School Diploma or equivalent and 3 years of experience in a retail environment OR 5 years of experience in a retail environment.
• 1 year of experience in customer service.
• 1 year of experience supporting the unique needs of Pro customers (for Pro Department Supervisor).
• Experience providing direction or supervision to teams (with or without direct report responsibility).
• Experience supporting or participating in the process of training, mentoring and developing associates.
• Experience working cross-functionally.
• Experience Using Microsoft Office Suite.
• Ability to obtain sales related licensure or registration as may be required by law.

Responsabilidades

• Lead and enable a team of associates to deliver the best possible customer experience in the store.
• Coach and train associates, delegate tasks, and follow up on daily tasks.
• Manage performance and ensure adequate department coverage.
• Oversee customer-facing activities, non-customer-facing activities, and store safety.
• Communicate best practices to the team to drive customer-focused behavior and goals.
• Supervise associates in other departments as needed to meet store demands.
• occasionally open or close the store or serve as manager-on-duty (MOD).
• Travel to meetings, trainings, or support neighboring stores as needed.

Conhecimentos

Customer service

Team leadership

Coaching

Safety training

Cross-functional collaboration

Microsoft Office

Formação

High School Diploma or equivalent

Ferramentas

Genesis

Sterling

M2O

Project Tool

Thin Client

Microsoft Office Suite

Descrição da vaga

Lowe's is seeking a Sales Floor Department Supervisor to lead a team and deliver outstanding customer service in a dynamic home improvement retail environment. You will coach, train, and manage daily tasks while ensuring safe, efficient store operations and strong merchandising execution.

The role emphasizes customer engagement, department coverage, and cross-functional collaboration to meet sales and service objectives. Occasional MOD duties and travel to trainings may be required.