Floor Manager: Elevate Service & Team Performance

COS; Skokie (IL); On-site; USD 3,582,000 - 4,133,000; Full time

Benefits offered by this job

Staff discount

HIP incentive program

Dental & Vision plans

401(k)

Paid time off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter benefits

Pet Insurance

Job summary

COS in Skokie, IL is seeking a Floor Manager to lead with energy and purpose, setting the tone for a welcoming store environment that drives results. You will guide a team to deliver personal, genuine customer journeys while maintaining operational excellence on the shop floor.

You will manage service standards, analytics, and recruitment, with opportunities to step into Store Manager duties as needed. This full-time role requires flexibility for evenings, weekends, and holidays, and offers a

Qualifications

• Knowledge of store operations and standards from retail experience, preferably fashion.
• Customer-focused approach with a track record of delivering great service.
• Genuine interest in products and ability to share enthusiasm with customers.
• Open to feedback and committed to personal and professional development.
• Clear, confident, empathetic communication with customers and team.
• Adaptable to changing priorities and requests.
• Comfortable working evenings, weekends, and holidays.
• Understanding of key retail KPIs and using them to drive performance.

Responsibilities

• Deliver high-level customer service through expert styling advice, strong product knowledge, and engaging store experiences.
• Analyze sales data and collaborate with Store Manager to maximize department performance.
• Lead and motivate a team of Sales Advisors to meet service and presentation standards.
• Support recruitment and ensure onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans for the team.
• Oversee daily store operations, ensuring efficiency and brand standards.
• Act as a brand ambassador, delivering the best possible customer experience.
• Step into Store Manager duties when required to ensure leadership continuity.

Skills

Customer focus

Product passion

Learning mindset

Strong communication

Adaptability

Flexible hours

Retail analytics

Job description

COS in Skokie, IL is seeking a Floor Manager to lead with energy and purpose, setting the tone for a welcoming store environment that drives results. You will guide a team to deliver personal, genuine customer journeys while maintaining operational excellence on the shop floor.

You will manage service standards, analytics, and recruitment, with opportunities to step into Store Manager duties as needed. This full-time role requires flexibility for evenings, weekends, and holidays, and offers a