Floor Manager - Luxury Retail & Team Leadership

COS; East Rutherford (NJ); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

25% staff discount across COS brands

HIP incentive program

Dental & Vision plans

401(k)

Job summary

COS in East Rutherford, NJ is seeking a Floor Manager to lead the store team and deliver exceptional customer experiences on the shop floor. You will set the tone for a welcoming, inspiring environment that drives results and ensures every customer journey feels personal and genuine.

You will collaborate with the Store Manager to analyse sales data, coach Sales Advisors, and maintain brand standards while ensuring operational efficiency.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical thinking: Understanding of key retail KPIs and how to use them to drive performance.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance.

Skills

Store operations

Customer-focused

Product passion

Eager to learn

Communication

Adaptability

Flexible hours

Analytical thinking

Job description

COS in East Rutherford, NJ is seeking a Floor Manager to lead the store team and deliver exceptional customer experiences on the shop floor. You will set the tone for a welcoming, inspiring environment that drives results and ensures every customer journey feels personal and genuine.

You will collaborate with the Store Manager to analyse sales data, coach Sales Advisors, and maintain brand standards while ensuring operational efficiency.