Floor Manager: Lead Styling, Team & Store Excellence

COS; New York (NY); On-site; USD 2,617,000 - 4,408,000; Full time

Benefits offered by this job

Staff discount

HIP program

Dental plans

Vision plans

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter Benefits

Pet Insurance

Job summary

COS is hiring a Floor Manager in New York to lead a dedicated team and deliver exceptional customer experiences on the shop floor. You’ll guide daily operations, uphold brand standards, and drive results through strong service and product knowledge.

You will also be responsible for recruitment, onboarding, and developing talent to ensure a high-performing team that continually elevates the store experience for every guest.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment.
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience
• Analyse sales data and collaborate with the Store Manager to maximise department performance
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards
• Support recruitment efforts and ensure effective onboarding and training for new team members
• Identify and nurture future talent, contributing to development plans that support team progression
• Oversee daily store operations, ensuring efficiency and alignment with brand standards
• Act as a brand ambassador, consistently delivering the best possible experience for every customer
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance

Skills

Store operations

Customer service

Leadership

Recruitment

Onboarding

Team development

Brand ambassador

Analytical thinking

Job description

COS is hiring a Floor Manager in New York to lead a dedicated team and deliver exceptional customer experiences on the shop floor. You’ll guide daily operations, uphold brand standards, and drive results through strong service and product knowledge.

You will also be responsible for recruitment, onboarding, and developing talent to ensure a high-performing team that continually elevates the store experience for every guest.