Floor Manager: Elevate Customer Experience & Team Growth

COS; Skokie (IL); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

25% staff discount across H&M Group

HIP incentive program

Dental & Vision Plans

401(k)

Paid Time Off

Health Savings Account

Life & Disability protection

Employee Assistance program

Commuter Benefits

Pet Insurance

Job summary

COS in Skokie, IL seeks a full-time Store Leader to deliver exceptional customer experiences and drive store performance. You will coach Sales Advisors, manage onboarding, and uphold brand standards while fostering talent and ensuring efficient daily operations.

The role requires flexibility for varied hours, including evenings and weekends, with opportunities to step in as Store Manager as needed. Competitive compensation and benefits accompany the position.

Qualifications

• Good knowledge of store operations & standards from previous experience working in retail, preferably within a fashion environment
• Customer-Focused: You genuinely enjoy engaging with customers and lead by example in prioritizing their needs to deliver great service.
• Product Passion: You have a genuine interest in the products we offer and love sharing that enthusiasm with customers.
• Eager to Learn: Open to feedback and actively seek out opportunities for personal and professional development.
• Excellent Communication: Clear, confident, and empathetic in both customer and team interactions, able to provide clear direction and constructive feedback when needed.
• Adaptability & Flexibility: Adaptable and responsive to changing priorities and customer requests.
• Comfortable working varied hours, including evenings, weekends, and holidays.
• Analytical Thinking: Understanding of key retail KPIs and how to use them to drive performance.

Responsibilities

• Deliver a high level of customer service through expert styling advice, strong product knowledge, and an engaging store experience.
• Analyse sales data and collaborate with the Store Manager to maximise department performance.
• Lead and motivate a team of Sales Advisors to consistently achieve service and presentation standards.
• Support recruitment efforts and ensure effective onboarding and training for new team members.
• Identify and nurture future talent, contributing to development plans that support team progression.
• Oversee daily store operations, ensuring efficiency and alignment with brand standards.
• Act as a brand ambassador, consistently delivering the best possible experience for every customer.
• Step into the role of Store Manager when required, ensuring continuity in leadership and performance.

Job description

COS in Skokie, IL seeks a full-time Store Leader to deliver exceptional customer experiences and drive store performance. You will coach Sales Advisors, manage onboarding, and uphold brand standards while fostering talent and ensuring efficient daily operations.

The role requires flexibility for varied hours, including evenings and weekends, with opportunities to step in as Store Manager as needed. Competitive compensation and benefits accompany the position.