Floor Leader: Sales & Customer Experience Coach

Lush Handmade Cosmetics; United States; On-site; USD 20,000 - 28,000; Full time

Job summary

Lush Handmade Cosmetics is seeking a Floor Leader to support the Store Management Team on sales, training, and operations. You will lead a team of Sales Associates on the shop floor, coach them to meet and exceed targets, and champion memorable customer experiences.

Responsibilities include coaching, product demonstrations, brand education, and ensuring store standards. A minimum of 1 year in customer service and sales is expected, with flexibility for evenings, weekends, and holidays.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Experience with cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.
• Experience with consultation-based customer service models.
• Experience analyzing sales metrics.
• Experience working in skincare or cosmetics.
• Experience in cross cultural collaboration and DEIB or social justice training.
• Fluency in Spanish, French or other languages.

Responsibilities

• Driving Sales: Utilize the StoreForce dashboard results to coach the sales team and adjust the shop floor to meet sales goals.
• Customer Experience: Deliver world-class service on the shop floor, including product demonstrations and exceeding daily goals.
• Building the Brand: Educate customers on Lush values and ethical practices in-store and through community events.
• Product Passion: Expand product knowledge and provide informed recommendations for customer needs.
• Development: Train and coach Sales Ambassadors on techniques and product knowledge.
• DEIB: Encourage open communication and promote belonging within the team.

Skills

Customer service

Sales

Cash handling

Opening/closing

Supervisory experience

Coaching & training

Problem-solving

Fast-paced environment

Skincare knowledge

Ethical business

Flexibility

Spanish language

French language

Job description

Lush Handmade Cosmetics is seeking a Floor Leader to support the Store Management Team on sales, training, and operations. You will lead a team of Sales Associates on the shop floor, coach them to meet and exceed targets, and champion memorable customer experiences.

Responsibilities include coaching, product demonstrations, brand education, and ensuring store standards. A minimum of 1 year in customer service and sales is expected, with flexibility for evenings, weekends, and holidays.