Shop Floor Leader: Sales & Customer Experience Lead

Lush Fresh Handmade Cosmetics North America; Murray (UT); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Pay: $16.50 USD per hour

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all aspects of the business, from driving sales to opening and closing the store, analyzing sales results, and leading training sessions.

You will lead a team on the shop floor to achieve goals, deliver world-class customer service, educate customers on our ethical values, and foster a positive, productive work environment that heights staff morale and customer satisfaction.

Qualifications

• Minimum 1 year of experience in customer service and sales.
• Cash handling and opening/closing procedures.
• Supervisory experience involving coaching, feedback, and training.
• Problem-solving issues related to customer service in day-to-day operations.
• A fast-paced team environment.
• Knowledge and passion for skincare, natural beauty, and ethical business.
• Flexible schedule to accommodate store needs, including evenings, weekends, and holidays.

Responsibilities

• Driving Sales: Utilize the StoreForce dashboard results to provide effective coaching and feedback to the sales team, and make necessary adjustments to the shop floor structure to meet and exceed sales goals.
• Customer Experience: Lead by example in delivering a world-class customer experience on the shop floor, including product demonstrations and consultations.
• Building the Brand: Educate customers on Lush brand values, and articulate our position on Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, 100% Vegetarian, Handmade, and Naked Packaging.
• Product Passion: Increase the depth of your product knowledge through constant learning and consistently make informed product recommendations.

Skills

Customer service

Sales

Cash handling

Supervisory experience

Problem solving

Fast-paced environment

Flexible schedule

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all aspects of the business, from driving sales to opening and closing the store, analyzing sales results, and leading training sessions.

You will lead a team on the shop floor to achieve goals, deliver world-class customer service, educate customers on our ethical values, and foster a positive, productive work environment that heights staff morale and customer satisfaction.