Floor Leader: Inspire Sales & Customer Experience

Lush Fresh Handmade Cosmetics North America; Appleton (WI); On-site; USD 32,000 - 36,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across sales, operations, and staff development in our Appleton store. You'll coach a team of sales associates, drive daily goals, and ensure excellent customer experiences, brand standards, and operational excellence.

On the floor, you’ll lead by example, analyze sales results, deliver training sessions, and coach for performance while promoting skincare knowledge, ethical sourcing, and a

Qualifications

• Minimum 1 year in customer service and sales.
• Experience in cash handling and opening/closing procedures.
• Supervisory experience with coaching and training.
• Problem-solving in day-to-day operations.
• Fast-paced team environment.
• Knowledge and passion for skincare, natural beauty.
• Flexible schedule including evenings, weekends, holidays.

Responsibilities

• Drive sales and coach team using StoreForce data.
• Lead on customer experience and product demos.
• Educate customers on brand values and ethics.
• Deepen product knowledge and recommend items.
• Train peers in sales techniques and product knowledge.
• Promote DEIB and inclusive culture.

Skills

Customer service

Sales

Coaching

Problem solving

Team leadership

Flexibility

Skincare knowledge

DEIB awareness

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across sales, operations, and staff development in our Appleton store. You'll coach a team of sales associates, drive daily goals, and ensure excellent customer experiences, brand standards, and operational excellence.

On the floor, you’ll lead by example, analyze sales results, deliver training sessions, and coach for performance while promoting skincare knowledge, ethical sourcing, and a