Floor Leader: Sales Coach & Customer Experience

Lush Fresh Handmade Cosmetics North America; Houston (TX); On-site; USD 48,000 - 65,000; Full time

Job summary

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all areas of the business. On the shop floor, you’ll lead a team of sales associates, coach to hit and exceed goals, and ensure an exceptional customer experience that reflects our brand values.

You’ll drive sales, manage opening/closing, analyze results, and promote Lush’s ethos—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, and Naked Packaging—while maintaining a

Responsibilities

• Driving Sales: coach the sales team using StoreForce results and adjust floor structure to meet goals.
• Customer Experience: lead by example on the shop floor, delivering world-class service and product demos.
• Building the Brand: educate customers on brand values and engage the community with events.
• Product Passion: deepen product knowledge and make informed recommendations.

Job description

Lush Fresh Handmade Cosmetics North America is seeking a Floor Leader to support the Store Management Team across all areas of the business. On the shop floor, you’ll lead a team of sales associates, coach to hit and exceed goals, and ensure an exceptional customer experience that reflects our brand values.

You’ll drive sales, manage opening/closing, analyze results, and promote Lush’s ethos—Fighting Animal Testing, Freshest Cosmetics, Ethical Buying, and Naked Packaging—while maintaining a