Floor Leader: Hospitality & Guest Experience

Lucky Strike Entertainment Corporation; Valley Park (MO); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Plan

Employee Stock Purchase Program

Paid Vacation / Holidays / Sick Leave

Employee Assistance Program

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift across bowling, arcade, F&B, bar, and events, delivering guest experiences that encourage return visits. You'll coach team members, ensure service standards, and keep operations smooth from FOH to BOH.

Ideal candidates have 1–2 years in hospitality or guest-facing roles, strong communication, and the ability to work nights, weekends, and holidays.

Qualifications

• 1–2 years of experience in hospitality, food & beverage, retail, or guest-facing environments.
• A natural ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills to resolve guest concerns professionally.
• A floor-first work style, leading by example with the team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and lift 25–50 lbs.
• High school diploma or equivalent is required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Hospitality experience

Team coaching

Guest service

Communication skills

Flexible availability

Education

High school diploma

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift across bowling, arcade, F&B, bar, and events, delivering guest experiences that encourage return visits. You'll coach team members, ensure service standards, and keep operations smooth from FOH to BOH.

Ideal candidates have 1–2 years in hospitality or guest-facing roles, strong communication, and the ability to work nights, weekends, and holidays.