Floor Leader – Hospitality & Guest Experience

Lucky Strike Entertainment; Oklahoma City (OK); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

401(k) Retirement Plan

Employee Stock Purchase Program

Paid vacation and holidays

Discounts on Bowling, Boomer's, and水

Job summary

Lucky Strike Entertainment, a leading location-based entertainment company, is seeking a Supervisor to lead the floor on every shift, supporting teams across bowling, arcade, food and beverage, bar, and events to deliver the kind of guest experience that makes guests want to return.

You will coach hourly team members on service standards, safety practices, and company expectations, drive sales through guest engagement, and ensure smooth FOH and BOH operations while managing cash handling and

Qualifications

• 1 to 2 years of experience in hospitality, food and beverage, retail, or a guest-facing environment.
• A natural ability to motivate and coach a team in a fast-paced, high-energy setting.
• Strong communication skills to resolve guest concerns professionally.
• A floor-first work style; you lead by being present and doing the work alongside your team.
• Basic financial awareness including labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and occasionally lift 25 to 50 pounds.
• High school diploma or equivalent required.
• Flexible availability including nights, weekends, and holidays.

Responsibilities

• Own the floor on every shift, keeping service flowing, guests happy, and the team moving across bowling, arcade, food and beverage, bar, and events.
• Step into any position as needed to maintain speed, service standards, and guest satisfaction throughout the shift.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and in-center promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH and BOH operations throughout each shift.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Leadership

Coaching

Communication

Guest service

Operations

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment, a leading location-based entertainment company, is seeking a Supervisor to lead the floor on every shift, supporting teams across bowling, arcade, food and beverage, bar, and events to deliver the kind of guest experience that makes guests want to return.

You will coach hourly team members on service standards, safety practices, and company expectations, drive sales through guest engagement, and ensure smooth FOH and BOH operations while managing cash handling and