Floor Supervisor - Hospitality & Guest Experience Leader

Lucky Strike Entertainment Corporation; Columbus (OH); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical, Dental, and Vision plans

Wellness resources

401(k) Retirement Plans

Employee Stock Purchase Program

Employee Assistance Program (EAP)

Vacation and Holidays

Discounts: bowling, waterparks, and更多

Job summary

Lucky Strike Entertainment Corporation is seeking a Supervisor to lead the floor across bowling, arcade, food and beverage, bar, and events, delivering guest experiences that encourage return visits.

You will coach hourly team members, step into any position as needed to maintain speed, drive sales, and help with cash handling and inventory. A high school diploma and 1–2 years in hospitality are required, with flexible availability.

Qualifications

• 1 to 2 years of hospitality, food & beverage, retail, or guest-facing experience.
• Ability to motivate and coach a team in a fast-paced setting.
• Strong communication skills to resolve guest concerns.
• Floor-first work style with hands-on leadership.
• Basic understanding of labor, sales goals, and cost control.
• Ability to stand and walk for extended periods and lift 25–50 pounds.
• High school diploma or equivalent.
• Flexible availability including nights, weekends and holidays.

Responsibilities

• Own the floor on each shift, ensuring smooth service and guest satisfaction.
• Step into any position as needed to maintain speed and standards.
• Coach hourly team members on service, safety and company expectations.
• Drive sales through guest engagement, upselling, and event support.
• Maintain facilities, lanes, arcade, and front/back-of-house operations.
• Assist with cash handling, inventory, and labor tracking to build financial skills.

Skills

Hospitality experience

Team motivation

Communication skills

Presence on floor

Financial awareness

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment Corporation is seeking a Supervisor to lead the floor across bowling, arcade, food and beverage, bar, and events, delivering guest experiences that encourage return visits.

You will coach hourly team members, step into any position as needed to maintain speed, drive sales, and help with cash handling and inventory. A high school diploma and 1–2 years in hospitality are required, with flexible availability.