Floor Supervisor — Guest Experience & Operations Leader

Lucky Strike Entertainment; Wauwatosa (WI); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

401(k) retirement plans

Employee stock purchase program

Vacation, sick leave, holidays

Job summary

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, F&B, bar, and events while delivering an outstanding guest experience. You will step into any position as needed to keep service flowing and guests satisfied, coaching hourly team members to meet standards and safety expectations.

The role emphasizes helping drive sales through guest engagement, supporting in-center events, and maintaining smooth operations across front and

Qualifications

• 1-2 years of experience in hospitality, food & beverage, retail or guest-facing environment.
• Strong communication and guest-relations skills.
• Flexible availability including nights, weekends, and holidays.”],
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Responsibilities

• Own the floor on every shift, ensuring smooth service and a positive guest experience across bowling, arcade, F&B, bar and events.
• Step into any role as needed to maintain speed, service standards, and guest satisfaction.
• Coach and develop hourly team members on service standards, safety practices, and company expectations.
• Drive sales through guest engagement, upselling, and supporting events and promotional programs.
• Maintain facility readiness, lane conditions, arcade functionality, and smooth FOH/BOH operations.
• Assist with cash handling, inventory counts, and labor tracking to build foundational operational and financial skills.

Skills

Team leadership

Communication

Coaching

Motivation

Financial awareness

Education

High school diploma or equivalent

Job description

Lucky Strike Entertainment is seeking a Supervisor to lead the floor on every shift, supporting bowling, arcade, F&B, bar, and events while delivering an outstanding guest experience. You will step into any position as needed to keep service flowing and guests satisfied, coaching hourly team members to meet standards and safety expectations.

The role emphasizes helping drive sales through guest engagement, supporting in-center events, and maintaining smooth operations across front and