Part-Time Retail Keyholder — Lead & Delight Customers

Framebridge; Boston (MA); Hybride; USD 26 000 - 28 000; Temps partiel

Avantages offerts par ce poste

Medical benefits

Dental benefits

Vision benefits

401(k) plan

Parental leave

Flexible PTO

Free frame codes and discounts

Disability & Life insurance

EAP

Commuter benefits

Pet insurance

Résumé du poste

Framebridge in Boston, MA is seeking a Part-Time Retail Keyholder to lead on the floor, uphold Framebridge standards, and support store operations during evenings and weekends. You will deliver exceptional customer service, coach team members, deepen product knowledge, troubleshoot customer questions, and help meet store goals while representing the Framebridge brand with pride.

Framebridge offers a collaborative, design-driven environment where you can grow with the brand and influence the

Qualifications

• Experience as a key holder in a customer service, retail, or hospitality role.
• Engaging personality with strong influence, interpersonal, and communication skills.
• Interest in design and excitement to work in a creative environment.
• Quick and eager learner of new tools, technology, products, and processes.
• Great time-management, organizational, and problem-solving skills.
• Adaptability and willingness to work flexible hours, including evenings and weekends.
• Degree in art, design, marketing or relevant fields preferred but not required.

Responsabilités

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply excellent listening, oral, and communication skills to build relationships with our customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train retail team members to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Offer suggestions to innovate and improve our retail experience.
• Help Framebridge deliver on our 100% happiness guarantee.
• Work a flexible schedule including evenings and weekends that meet the needs of the business.

Connaissances

Key holder experience

Customer service

Retail leadership

Interpersonal skills

Communication

Time management

Problem solving

Adaptability

Flexibility

Design interest

Formation

Degree in art, design, marketing or relevant fields

Description du poste

Framebridge in Boston, MA is seeking a Part-Time Retail Keyholder to lead on the floor, uphold Framebridge standards, and support store operations during evenings and weekends. You will deliver exceptional customer service, coach team members, deepen product knowledge, troubleshoot customer questions, and help meet store goals while representing the Framebridge brand with pride.

Framebridge offers a collaborative, design-driven environment where you can grow with the brand and influence the