Retail Keyholder: Elevate Customer Moments at Framebridge

Framebridge; Denver (CO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Paid time off

Paid Holidays

Short-term disability

Employee Assistance Program (EAP)

Frame discount and Free Frame codes

Contests and Incentives

Commuter benefits

Job summary

Framebridge is seeking a Retail Keyholder for our Denver stores to uphold exemplary customer service and brand representation. You will train team members and drive store operations to meet customer experience and financial goals.

We value a design-minded attitude, strong listening and communication abilities, and the willingness to work evenings and weekends. Prior retail or hospitality experience is a plus.

Qualifications

• Experience as a key holder in customer service/retail/hospitality.
• Strong communication and interpersonal skills.
• Interest in design and excitement to work in a creative environment.
• Willingness to work flexible hours including evenings and weekends.

Responsibilities

• Set the standard of offering exceptional customer service and representing the Framebridge brand in our retail stores.
• Support onboarding and training great retail team members.
• Execute and improve operational activities in our retail stores to ensure customer experience and financial goals are met.
• Apply listening and communication skills to build relationships with customers and coach retail team members.
• Demonstrate deep product knowledge and design advice to customers and train staff to do the same.
• Answer questions and troubleshoot issues using sound judgment.
• Help Framebridge deliver on our 100% happiness guarantee.

Skills

Customer service

Interpersonal skills

Communication

Relationship building

Education

Art/design/marketing degree preferred

Job description

Framebridge is seeking a Retail Keyholder for our Denver stores to uphold exemplary customer service and brand representation. You will train team members and drive store operations to meet customer experience and financial goals.

We value a design-minded attitude, strong listening and communication abilities, and the willingness to work evenings and weekends. Prior retail or hospitality experience is a plus.