Floor Leader & Customer Experience Coach

Skechers USA Retail, LLC; Norfolk (VA); On-site; USD 24,000 - 26,000; Full time

Benefits offered by this job

Competitive pay

Discounts on Skechers products

Flexible schedules

On-the-job training

Career advancement opportunities

Job summary

Skechers USA Retail, LLC in Norfolk, VA is seeking a Key Holder (Floor Leader) to oversee daily store operations, mentor the team, and uphold our premium Skechers shopping environment while supporting sales goals.

This entry-level management role includes on-the-job training, flexible schedules, and competitive pay. Growth opportunities exist within Skechers’ global brand as you build leadership skills and retail expertise.

Qualifications

• High school diploma or equivalent preferred.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal communication.
• Must be at least 18 years of age at time of application.

Responsibilities

• Engage customers to provide expert advice and ensure a great fitting experience.
• Supervise daily operations, including opening/closing and security protocols.
• Mentor and support team members in entry-level retail tasks.
• Help achieve store and individual sales targets.
• Execute merchandising plans and restock products.
• Oversee stock and inventory routines with store management.
• Identify and resolve in-store challenges.

Skills

Customer service

Team leadership

Sales skills

Communication

Problem solving

Education

High school diploma or equivalent

Job description

Skechers USA Retail, LLC in Norfolk, VA is seeking a Key Holder (Floor Leader) to oversee daily store operations, mentor the team, and uphold our premium Skechers shopping environment while supporting sales goals.

This entry-level management role includes on-the-job training, flexible schedules, and competitive pay. Growth opportunities exist within Skechers’ global brand as you build leadership skills and retail expertise.