Floor Leader: Retail Leadership & Customer Experience

Skechers USA Retail, LLC; Citrus Heights (CA); On-site; USD 26,000 - 27,000; Full time

Benefits offered by this job

Competitive pay raises

Employee discounts on Skechers gear

Flexible schedules

On-the-job training

Career advancement opportunities

Other benefits & perks to be reviewed

Job summary

Skechers USA Retail, LLC is seeking a motivated Key Holder (Floor Leader) to support store operations and mentor a retail team. You will help deliver exceptional customer service while maintaining Skechers' premium shopping environment and contributing to sales goals.

In this entry-level leadership role you will supervise daily operations, assist with opening/closing procedures, mentor associates, and participate in merchandising, inventory, and in-store problem solving to ensure a great

Qualifications

• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry is preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent communication skills in written, verbal and interpersonal skills.

Responsibilities

• Customer Service Management: Engage with customers to deliver expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures as required, ensuring security protocols and excellent operational standards.
• Team Leadership: Mentor and support team members to grow their skills in entry-level retail that include customer service, sales, and daily operations.
• Sales and Goals: Actively contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in-store challenges to ensure a smooth shopping experience for customers.

Skills

Customer service

Communication

Leadership

Problem solving

Team mentorship

Education

High school diploma or equivalent

Job description

Skechers USA Retail, LLC is seeking a motivated Key Holder (Floor Leader) to support store operations and mentor a retail team. You will help deliver exceptional customer service while maintaining Skechers' premium shopping environment and contributing to sales goals.

In this entry-level leadership role you will supervise daily operations, assist with opening/closing procedures, mentor associates, and participate in merchandising, inventory, and in-store problem solving to ensure a great