Floor Leader & Customer Experience Coach

A&F Stores, Inc.; Green Hills (TN); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Payroll benefits

Sales bonus

Merchandise discount

Career advancement

Brand affiliate

Training & development

Global team culture

Job summary

Abercrombie & Fitch Co. in the United States seeks a Key Lead to oversee the sales floor, guiding Brand Representatives and Stock Associates to deliver an exceptional in-store experience and drive daily sales.

The role sits on the store leadership team, focusing on customer experience and team achievement. The position emphasizes opening/closing routines, product knowledge, visual displays, and inventory control while maintaining brand values.

Qualifications

• High School Diploma / G.E.D. preferred or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory / management experience not required.
• Experience in leading groups or teams preferred.
• Balance multiple tasks while being detail-oriented.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.

Skills

Leadership

Customer service

Communication skills

Flexibility

Sales-driven

Education

High School Diploma or GED

Tools

POS systems

Job description

Abercrombie & Fitch Co. in the United States seeks a Key Lead to oversee the sales floor, guiding Brand Representatives and Stock Associates to deliver an exceptional in-store experience and drive daily sales.

The role sits on the store leadership team, focusing on customer experience and team achievement. The position emphasizes opening/closing routines, product knowledge, visual displays, and inventory control while maintaining brand values.