Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Sacramento (CA); Hybrid; USD 22,000 - 32,000; Part time

Benefits offered by this job

Sales incentive bonus

Merchandise discount

Career advancement

Brand affiliate opportunity

Training and development

Inclusive team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to guide brand Reps and Stock Associates, ensuring a quality in-store experience and driving daily sales on the floor.

You will act as Floor Supervisor, coaching the team and supporting store performance during peak hours. Responsibilities include opening/closing routines, POS operations, omni-channel order fulfillment, visual displays, and asset protection while embodying the brand culture.

Qualifications

• High School Diploma or equivalent required/preferred.
• Retail supervisory or management experience not required but helpful.
• Strong customer focus and communication skills are essential.
• Ability to lead groups and coordinate tasks in a fast-paced environment.
• Knowledge of current fashion trends and Brand awareness is a plus.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate product knowledge and brand awareness while driving sales.
• Build and maintain visual displays.
• Analyze reporting to inform decision making.
• Protect store assets and perform inventory control.
• Represent the Brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic & assertive

Initiative & confidence

Adaptability

Multitasking & attention to detail

Proactive learning

Strong work ethic

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to guide brand Reps and Stock Associates, ensuring a quality in-store experience and driving daily sales on the floor.

You will act as Floor Supervisor, coaching the team and supporting store performance during peak hours. Responsibilities include opening/closing routines, POS operations, omni-channel order fulfillment, visual displays, and asset protection while embodying the brand culture.