Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Las Vegas (NV); On-site; USD 42,000 - 56,000; Full time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly while maximizing customer satisfaction and daily sales. You will engage customers, coach teammates, and uphold brand standards on the sales floor.

The role focuses on opening/closing routines, POS operations, Omni-Channel fulfillment, and preserving brand visuals lead to a positive shopping experience.

Qualifications

• Experience leading a retail team on the sales floor.
• Ability to coach and develop Brand Reps and Stock Associates.
• Strong knowledge of store operations and customer service standards.

Responsibilities

• Open and close store routines.
• Operate POS systems.
• Fulfill Omni-Channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and uphold company culture.

Skills

Leadership

Coaching

Customer service

Sales-driven

Visual merchandising

Tools

POS/Point of Sale

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to keep store operations running smoothly while maximizing customer satisfaction and daily sales. You will engage customers, coach teammates, and uphold brand standards on the sales floor.

The role focuses on opening/closing routines, POS operations, Omni-Channel fulfillment, and preserving brand visuals lead to a positive shopping experience.