Floor Lead — Inspire Teams, Elevate In-Store Experience

mejuri; Miami (FL); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Comprehensive medical, dental, and %

401(k) plan

Paid time off

Parental leave

Monthly retail bonus program

Job summary

Mejuri in Miami is seeking a Floor Lead to drive store success through exceptional customer service, team development, and seamless daily operations. You will be the key presence on the sales floor, motivating staff and upholding Mejuri's values.

As a retail leader, you’ll engage customers, coach the team, manage inventory, and support merchandising and operations to ensure a premium shopping experience.

Qualifications

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: Ability to stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with the stores availability requirements.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri's Steps of Selling.
• Maximize results and achievement of KPIs by driving performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Participation in inventory, order fulfillment, display maintenance, and use of POS systems.

Skills

Retail leadership

High volume retail

Customer service

Team coaching

Operations execution

Adaptability

Organizational skills

Analytical thinking

Job description

Mejuri in Miami is seeking a Floor Lead to drive store success through exceptional customer service, team development, and seamless daily operations. You will be the key presence on the sales floor, motivating staff and upholding Mejuri's values.

As a retail leader, you’ll engage customers, coach the team, manage inventory, and support merchandising and operations to ensure a premium shopping experience.