Floor Lead - Elevate Customer Experience & Performance

Mejuri; Fairfax (VA); On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Monthly retail bonus program

Performance reviews

In-house retail learning program

Accommodation/Accessibility support

Job summary

Mejuri is seeking a Floor Lead to join our store leadership team. This role drives exceptional customer service, fosters team development, and ensures smooth daily operations on the sales floor.

As a key presence, you motivate staff, model Mejuri’s values, and create a dynamic environment for customers and colleagues. Experience in high-volume retail and a flexible schedule are required.

Qualifications

• Experience in a high volume retail environment.
• Adaptable with the ability to think creatively and quickly.
• Excellent organization and analytical skills.
• Critical thinking ability - identify potential challenges and develop action plans.
• Physical requirements: stand for 8 hours, lift up to 50 lbs.
• Must be able to work evenings, weekends & holidays in alignment with store availability.

Responsibilities

• Lead by example and validate the quality of the in-store customer experience by communicating, training, and upholding expectations on the team on Mejuri’s Steps of Selling.
• Maximize results and achievement of KPIs by driving own performance and engagement of the team.
• Ensure positive customer experience and promotion of services offerings including piercing, engraving, and other offerings.
• Participate in inventory, order fulfillment, storage and organization, and maintain visual standards and brand presentation.

Skills

Retail leadership

Creative thinking

Organizational skills

Analytical skills

Physical stamina

Evenings/weekends/holidays readiness

Job description

Mejuri is seeking a Floor Lead to join our store leadership team. This role drives exceptional customer service, fosters team development, and ensures smooth daily operations on the sales floor.

As a key presence, you motivate staff, model Mejuri’s values, and create a dynamic environment for customers and colleagues. Experience in high-volume retail and a flexible schedule are required.