Floor Lead - Customer Experience & Team Coach

Hollister Co; Fairfield (CA); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor and coach Brand Reps and Stock Associates, ensuring daily store operations run smoothly. You will guide the team on customer experience and sales delivery on the floor.

The role emphasizes product knowledge, brand awareness, and visual merchandising to drive performance. Availability includes Saturdays, Sundays, and holidays with peak-time hours increasing.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory/management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion awareness

Initiative and adaptability

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor and coach Brand Reps and Stock Associates, ensuring daily store operations run smoothly. You will guide the team on customer experience and sales delivery on the floor.

The role emphasizes product knowledge, brand awareness, and visual merchandising to drive performance. Availability includes Saturdays, Sundays, and holidays with peak-time hours increasing.