Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch; Los Angeles (CA); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Quarterly sales incentive bonus

Merchandise discount

Career advancement opportunities

Brand affiliate opportunity

Training and development

Global team recognition

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates while ensuring a quality in-store experience.

You will steer store performance on the sales floor through customer focus, teamwork, and adherence to our brand standards. The role requires presenting product knowledge, maintaining visual displays, and executing opening/closing routines, with regular weekend availability and peak-season schedule adjustments.

Qualifications

• High school diploma or GED preferred.

Responsibilities

• Open and close routines.
• Operate register/POS systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reports to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and embody company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion awareness

Energetic and assertive

Initiative

Adaptability

Multitasking

Work ethic

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, coaching Brand Reps and Stock Associates while ensuring a quality in-store experience.

You will steer store performance on the sales floor through customer focus, teamwork, and adherence to our brand standards. The role requires presenting product knowledge, maintaining visual displays, and executing opening/closing routines, with regular weekend availability and peak-season schedule adjustments.