Floor Lead & Customer Experience Coach

Abercrombie & Fitch Co.; Michigan; On-site; USD 17,000 - 21,000; Part time

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and maintain a high-quality in-store experience.

You will support daily sales efforts, coach team members, and uphold brand standards through product knowledge and visual presentation. Weekend availability is required, with peak-period hours as needed.

Qualifications

• High School Diploma or GED preferred.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required, but leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge and Brand Awareness while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets and perform Inventory Control.
• Represent the Brand and exemplify Company Culture and Values.

Skills

Customer focus

Interpersonal skills

Communication skills

Retail supervision experience

Education

High School Diploma/GED

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure smooth store operations and maintain a high-quality in-store experience.

You will support daily sales efforts, coach team members, and uphold brand standards through product knowledge and visual presentation. Weekend availability is required, with peak-period hours as needed.