Floor Lead - Customer Experience & Sales Coach

Abercrombie & Fitch; New Albany (IN); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Career advancement opportunities

Training and development

Job summary

Abercrombie & Fitch Co. is seeking a part-time Key Lead to supervise floors, coach Brand Reps and Stock Associates, and ensure efficient store operations while driving customer experience and sales on the floor.

The role sits within the store leadership team, focusing on daily performance, brand standards, and asset protection. Requires flexibility to work weekends/holidays and a strong, energetic, assertive approach.

Qualifications

• High School Diploma/ G.E.D. preferred, or equivalent.
• 1 year of retail experience is preferred.
• Retail supervisory / management experience is not required. Experience in leading groups or teams is preferred.
• Maintain a strong customer focus.
• Demonstrate exceptional interpersonal skills.
• Possess strong communication skills.
• Show knowledge of current fashion trends.
• Be energetic, outgoing, and assertive.
• Take initiative and show confidence.
• Master adaptability and flexibility.
• Balance multiple tasks while being detail-oriented.

Responsibilities

• Perform Opening and Closing Routines.
• Operate Register/Point of Sale systems.
• Fulfill OMNI Channel Orders.
• Demonstrate Product Knowledge, Brand Awareness, while driving sales.
• Build and maintain Visual Displays.
• Analyze reporting to inform decision making.
• Protect Store Assets & perform Inventory Control.
• Represent the Brand and Exemplify Company Culture and Values.
• Schedule will vary weekly, with at least 12-16 hours per week and weekend/holiday availability.
• Hours may increase during peak periods to support business needs.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion trend awareness

Leadership potential

Education

High school diploma or equivalent

Job description

Abercrombie & Fitch Co. is seeking a part-time Key Lead to supervise floors, coach Brand Reps and Stock Associates, and ensure efficient store operations while driving customer experience and sales on the floor.

The role sits within the store leadership team, focusing on daily performance, brand standards, and asset protection. Requires flexibility to work weekends/holidays and a strong, energetic, assertive approach.