Floor Lead: Customer Experience & Sales Coach

Abercrombie & Fitch Co.; Salt Rock (WV); On-site; USD 17,000 - 22,000; Part time

Benefits offered by this job

Quarterly Sales Incentive Bonus

Merchandise Discount

Opportunities for Career Advancement

Brand Affiliate opportunities

Training and Development

Global team culture

Job summary

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and drive daily sales.

The role sits within store leadership, focusing on customer experience and team performance on the sales floor. Ideal candidates bring energy, strong communication, fashion awareness, and a proactive ethic to lead by example while managing shifts, opening/closing routines, and visual merchandising.

Qualifications

• High School Diploma/G.E.D. preferred, or equivalent.
• 1 year of retail experience preferred.
• Retail supervisory/management experience is not required; leading groups is preferred.
• Strong customer focus and excellent communication skills.

Responsibilities

• Open and close routines in store.
• Operate register and POS systems.
• Fulfill OMNI channel orders.
• Demonstrate product knowledge and drive sales.
• Build and maintain visual displays.
• Analyze reporting to inform decisions.
• Protect store assets and perform inventory control.
• Represent the brand and exemplify company culture and values.

Skills

Customer focus

Interpersonal skills

Communication skills

Fashion knowledge

Energetic & assertive

Initiative & confidence

Adaptability & flexibility

Task prioritization

Proactive thinking

Work ethic

Education

High School Diploma/G.E.D. preferred

Job description

Abercrombie & Fitch Co. is seeking a Key Lead to act as Floor Supervisor, guiding Brand Reps and Stock Associates to ensure a quality in-store experience and drive daily sales.

The role sits within store leadership, focusing on customer experience and team performance on the sales floor. Ideal candidates bring energy, strong communication, fashion awareness, and a proactive ethic to lead by example while managing shifts, opening/closing routines, and visual merchandising.